Privacy Policy for Villa Mucci

Effective Date: May 16, 2025

At Villa Mucci, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, interact with us, or book a stay at our property in Agliano Terme, Piedmont.

1. Information We Collect

1.1 Personal Information

We may collect the following types of information:

Contact Details: Name, email address, phone number, postal address
Booking Information: Dates of stay, accommodation preferences, special requests
Payment Information: Credit card details, billing address
Identification Information: Passport or ID details as required by Italian law for guest registration
Communication Records: Emails, inquiries, and other correspondence with us
Preferences: Your accommodation, dining, and activity preferences
Marketing Preferences: Your choices regarding marketing communications

1.2 Technical Information

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, links clicked
Cookies: Information stored in cookies (see our Cookie Policy section)

2. How We Use Your Information

We use your personal information for the following purposes:

Booking Management: Processing your reservation, confirming your stay, and providing accommodation services
Customer Service: Responding to inquiries, feedback, and requests
Legal Compliance: Fulfilling guest registration requirements under Italian law
Property Management: Ensuring the security and efficient operation of our property
Communication: Sending booking confirmations, pre-arrival information, and post-stay surveys
Marketing: Sharing information about special offers and events (only with your consent)
Website Improvement: Analyzing usage patterns to enhance user experience

3. Legal Basis for Processing

We process your personal information based on:

Contract Performance: Processing necessary to fulfill our accommodation agreement with you
Legal Obligation: Compliance with Italian tourism and tax regulations
Legitimate Interest: Business operations, security, and service improvement
Consent: Marketing communications and optional services

4. Information Sharing

We may share your information with:

Service Providers: Payment processors, booking systems, and IT support providers
Legal Authorities: As required by Italian law or in response to legal proceedings
Business Partners: Local experience providers (with your consent) when arranging activities
Property Management: Staff and contractors necessary for providing our services

We do not sell your personal information to third parties.

5. International Transfers

As we welcome guests from around the world, your data may be transferred to and stored in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place to protect your information in compliance with GDPR requirements.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable steps to secure your data, no internet transmission is completely secure.

7. Data Retention

We retain your personal information for:

Booking Data: 5 years from the end of your stay (as required by Italian tourism regulations)
Financial Records: 10 years (as required by Italian tax law)
Marketing Preferences: Until you withdraw consent or unsubscribe
Website Analytics: 26 months in anonymized form

8. Your Rights

Under the GDPR and applicable data protection laws, you have the right to:

Access: Request copies of your personal information
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data under certain circumstances
Restriction: Limit how we use your data in specific situations
Data Portability: Receive your data in a structured, machine-readable format
Object: Oppose our processing of your data in certain circumstances
Withdraw Consent: Revoke previously given consent for specific processing activities

To exercise these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide and improve our services.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytical Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing habits to deliver targeted advertising

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated policy on our website with a new effective date.

12. Contact Us

If you have questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

Villa Mucci
Agliano Terme, Piedmont, Italy
Email: privacy@villamucci.com
Phone: +39 XXXXXXXXXX

13. Supervisory Authority

If you are in the European Union and believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority.

This privacy policy was last updated on May 16, 2025.

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